Terms of purchase
By shopping with us, you as a customer simultaneously accept and approve all applicable conditions.
All prices are stated in Norwegian kroner (NOK) and include VAT on the products that are included under the VAT rules. This is stated under the various products.
Shipping and delivery:
Expected delivery time depends on the post office. Shipping price is calculated at checkout, based on the number of products you have in the shopping cart, delivery location, and whether you are a private individual or company.
We use Klarna as the supplier of our cash register. This means that we can transfer your personal information in the form of contact and order details to Klarna when the page with the checkout has been uploaded, so that Klarna will handle your purchase. Your transferred personal information is processed in accordance with Klarna’s own privacy statement.
Right of withdrawal and return:
When buying goods over the internet, you have the right to cancel for 14 days after receiving the item, if you are a private individual.
When returning ordered goods, it is the customer who pays return postage, cf. the Act on the Duty to Provide Information and the Right of Withdrawal, etc. in the case of distance selling and sale outside a fixed point of sale (the Right of Withdrawal Act). Download the cancellation form here.
According to the same law, the right to return goods is lost if the goods have been used or otherwise deteriorated and are no longer in salable condition. Items returned must not be sent to us in cash.
Incorrect or missing deliveries:
If you are missing an item or have received the wrong item in your shipment, you must contact us as soon as possible. Send us an e-mail at firstname.lastname@example.org
If you have received an item that is damaged, you must also contact us as soon as possible.
Lofotteina does not store any other information about the customer than what we need to send out goods. We also do not resell such information. When paying by credit card, a secure, external solution is used, which means that we ourselves are never in contact with card numbers or bank information, and thus no one can retrieve such information from us.
Is there something you did not get an answer to here, or do you have other questions regarding the terms of purchase? Contact! Send an e-mail to email@example.com